At Jelive, we believe your privacy is a fundamental right. Here you'll find everything explained clearly — what data we collect, why we collect it, and how we keep it safe.
A quick overview of the key pillars of Jelive's Privacy Policy
All your data is protected with 256-bit SSL encryption. No one can read or intercept your data during transfer.
Jelive never sells your personal data to third parties. Your data is used solely to improve our services.
We only collect information that is strictly necessary. Requesting unnecessary personal data goes against our policy.
You can request to view, correct, or delete your information at any time. You're always in control.
Jelive undergoes regular third-party security audits. Any system vulnerabilities are identified and resolved promptly.
In the event of a data security incident, we notify affected members within 72 hours and take all necessary action.
Jelive ("We", "Platform") is an international online gaming platform serving members in Bangladesh and around the world. Protecting your personal data is our highest priority — not merely as a legal obligation, but as an ethical responsibility.
This Privacy Policy ("Policy") describes how Jelive collects your information, why we collect it, how we use it, and how we keep it secure. By using our website or app, you are deemed to have accepted this policy.
This policy is built in accordance with international data protection standards and applicable local laws. We operate with full transparency — we have no intention of keeping anything hidden from you.
This policy is written in English to ensure clarity for our Bangladeshi members. In case of any discrepancy, the English version shall be considered final.
Jelive only collects data that is genuinely necessary to provide our services. We categorize data collection into three areas:
We never store your full payment card number or CVV. All payment details are processed directly by a PCI-DSS certified payment gateway.
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name & Contact Information | Account Creation & Contact | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC & Anti-Money Laundering | For withdrawals |
| Payment Information | Deposit & Withdrawal Process | For transactions |
| IP & Device Information | Security & Fraud Prevention | Automatic |
Jelive uses your data for specific, transparent, and lawful purposes. Below is a detailed breakdown of how we use it:
We will never use your information beyond the purposes stated above. If we wish to use your data for any new purpose, your consent will be obtained first.
Jelive never sells your personal data. However, in certain circumstances, limited information may be shared with trusted partners:
We work with trusted third parties for payment processing, identity verification, game software, and customer support. These partners only receive the data needed to deliver their specific services and are bound by our privacy standards.
We may disclose relevant information when required by a court order, government directive, or regulatory authority. Under Anti-Money Laundering (AML) regulations, we are legally obligated to report suspicious transactions to the appropriate authorities.
In the event of a major change to Jelive's business structure — such as a merger or acquisition — your data may be transferred to the new owner. You will be notified in advance.
We never sell or rent your data to advertising companies, data brokers, or marketing agencies.
Jelive's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
Jelive retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Gaming Logs | 3 Years |
| Support Contact | 2 Years |
| Marketing Preferences | Until you opt out |
When the retention period expires or upon your request for deletion, we securely destroy your data. Due to legal obligations, certain information may not be erasable before the designated period ends.
Jelive gives you full control over your data. Here are the rights available to you:
To exercise any of these rights, email us at support@jelive.ws. We will respond within 30 days.
Jelive strictly prohibits use of our services by anyone under the age of 18. We do not knowingly collect personal data from minors.
If we become aware that data has been inadvertently collected from a minor, we will immediately delete that data and close the associated account.
If you believe a minor is using Jelive, please notify us at support@jelive.ws.
The Jelive platform may at times integrate with third-party services or game software. These third parties have their own privacy policies, which are outside Jelive's control.
We recommend reading the privacy policy of any third-party service before using it. Jelive is not responsible for how third parties collect or use your information.
Payment gateways, game providers, and identity verification services are trusted Jelive partners, but each has its own data policy. Stay safe — if anything seems off, reach out to our support team.
Jelive may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify you accordingly:
Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly.
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
We take all privacy-related complaints seriously and 7 business days' we aim to provide an initial response within. Complex matters may take up to 30 days to resolve.
Your privacy is our commitment. At Jelive, you're always safe and protected.
Your privacy is fully protected. Register with Jelive and enjoy a safe, thrilling gaming experience on a platform you can trust.
18+ | Play Responsibly | Terms Apply