Jelive's Terms & Conditions — complete & transparent information

Jelive ("Platform" or "We") is an online gaming service operating under an international license. These Terms & Conditions ("Terms") Jelive and its users ("You" or "Member") governs the relationship between.

By using Jelive's website, mobile app, or any of our services, you confirm that you have fully read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

These Terms & Conditions may be updated at any time. Members will be given appropriate notice before any changes take effect. Continued use of the platform after receiving such notice will be considered acceptance of the updated terms.

To open an account with Jelive, the following conditions must be met:

• You must be at least 18 years must be.
• You are not a resident of any country or region where online gaming is prohibited by law.
• All information provided at registration is truthful, accurate, and complete.
• You do not already have an existing Jelive account and have never previously been banned.

Multiple Accounts Prohibited

Only one account is permitted per person. If multiple accounts are found linked to the same individual, all accounts will be immediately suspended and balances may be forfeited.

KYC Verification Process

Jelive may request identity verification (KYC) at any time. This may include a copy of your national ID, passport, or driving licence, along with proof of address. Withdrawals may be put on hold until KYC is completed.

Jelive supports Bangladesh's most popular payment methods. Deposit using whichever option suits you and start playing instantly.

Accepted Payment Methods

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Local Bank
• Cryptocurrency: USDT, BTC (for selected users)

Deposit Limit

• Minimum Deposit: ৳500 BDT
• Maximum daily deposit: varies by account level
• Deposits are generally Instantly credited to the account

Only use payment methods registered in your own name for deposits. Payments from third-party accounts are not accepted and will be refunded.

To withdraw from Jelive, your account must have sufficient balance and KYC verification must be complete. Withdrawal requests are generally processed within the following timeframes:

• bKash / Nagad / Rocket: 3 to 30 minutes (usually instant)
• Bank Transfer: 1–3 business days
• Cryptocurrency: 1–24 hours

Withdrawal Terms

• Minimum Withdrawal: ৳1,000 BDT
• Wagering requirements must be met before bonus funds can be withdrawn.
• The withdrawal method requested must match the payment method used for the deposit.
• Additional verification may be required for large withdrawal amounts.

If an unusual withdrawal pattern is detected, Jelive reserves the right to temporarily hold the withdrawal pending investigation. Our support team will reach out to you in such cases.

Jelive regularly offers a variety of bonuses and promotions. Each offer has specific terms, which are detailed on the relevant promotions page.

General Bonus Rules

• By claiming a bonus, you are deemed to have accepted the associated terms and conditions.
• Each bonus has its own Wagering Requirement applies — typically 20x to 40x the bonus amount.
• Not all games may be available for play with bonus funds. Any restricted games will be listed on the relevant promotions page.
• A promotion may not be used more than once.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will be forfeited upon expiry.

Welcome Bonus Special Terms

The welcome bonus for new members applies to the first deposit only. Any attempt to claim this bonus multiple times using the same person, device, IP address, or bank account will result in cancellation.

All Games Certified on Jelive Random Number Generator (RNG) powered technology. Each game outcome is entirely independent and random — previous results have no bearing on future ones.

• If you get disconnected during a game, Jelive's system will automatically complete the round and record the result.
• If a technical error results in an incorrect outcome or payment, Jelive reserves the right to correct it.
• In live games, the dealer's decision is final. In the event of a dealer error, the game manager will have the final say.
• If a match is cancelled in Sports Betting, the stake will be returned.

Jelive reserves the right to adjust the minimum or maximum bet limits for any game. Notice will be posted on the platform prior to any such changes.

The following activities are strictly prohibited on the Jelive platform. If detected, the account will be immediately suspended and the balance may be forfeited:

• Creating or operating multiple accounts.
• Bonus abuse — claiming bonuses repeatedly using multiple accounts or identities.
• Money laundering or transactions involving illegal funds.
• Use of software bots, automated scripts, or hacking tools.
• Harassing, threatening, or attempting to defraud other members.
• Attempting to breach or exploit Jelive's systems or security.
• Selling, transferring, or renting your account to another person.

You may close your Jelive account at any time. Simply contact our support team and submit an account closure request. Make sure to withdraw any available balance before the account is closed.

Account Closure by Jelive

Jelive may close an account without prior notice in the following circumstances:

• Serious violation of the terms and conditions.
• Evidence of fraud or cheating.
• Direction from legal or regulatory authorities.
• Extended inactivity (no activity for more than 12 months).

If an account is closed for legitimate reasons, any remaining balance will be returned. However, bonus funds will not be refunded in cases of termination due to a breach of terms.

Jelive places the highest priority on protecting your personal information. For details on how we collect, use, and safeguard your data, please refer to our Privacy Policyavailable on.

• Your personal information is never sold to third parties.
• All data is secured with 256-bit SSL encryption.
• You may opt out of marketing communications at any time.
• Information may be shared with regulatory bodies when required by law.

Jelive is committed to maintaining the highest standard of service. However, Jelive shall not be held liable for the following:

• Losses caused by internet disconnection.
• Delays or errors on the part of third-party payment providers.
• Unforeseen technical issues or force majeure events.
• Issues with the user's own device or network.

Jelive's total liability shall in no case exceed the value of the transaction in question. Jelive is not liable for gaming wins or losses — gaming carries inherent risk and is entirely your own decision.

Jelive believes in responsible gaming. We want our members to enjoy gaming as entertainment — not as a source of financial stress or addiction.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can exclude yourself from the platform for a set period at any time.
• Cooling-Off Period: Set a cooling-off period of 24 hours to 30 days to take a break.
• Reality Check: Receive reminders at set intervals during your gaming session.

For more details, visit our Responsible Play View page.

Any dispute between Jelive and a member will first be addressed through direct discussion. Our support team is committed to resolving all complaints promptly and impartially.

How to File a Complaint

• Send a detailed complaint to our support email.
• Upon receiving a complaint, 7 business days' an initial response will be provided within.
• For complex matters, a maximum of 30 days Processing may take some time.

If a dispute cannot be resolved through Jelive's internal process, it may be escalated to the relevant licensing authority. International law applies to the interpretation and enforcement of these terms.

If you have any questions about these terms and conditions or need assistance, the Jelive support team is always ready to help.

• Email: support@jelive.ws
• Live Chat: Click the chat icon in the bottom-right corner of the platform
• Support Hours: 24/7 — seven days a week, around the clock

Our FAQ page has instant answers to many common issues. Visit the FAQ Page।